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Net Promoter Score (NPS) is an effective way to measure your patients’ satisfaction. It's easy to do, and helps predict your clinic's future growth.
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While physician referrals may account for a large portion of your new patient acquisition, there is ample opportunity for your clinic to use testimonials to more proactively drive new business and improve overall patient retention.
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First (and perhaps foremost), you must decide if you have the desire to expand the focus of your clinic. This is awfully “touchy feely” for a business decision. But, if you do not have deep seated motivation to grow your clinic in this way, don’t go there.
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Marla Tappy's unique approach for creating a cash-pay clinic removes the frustration of insurance billing. She keeps her clients happy with the clinically superior results and engaging experience of the Eccentron.
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Employers’ overall claims costs continue to rise, and Workers' Comp therapy is in high demand. Payers who handle these claims are eager to get their clients back to work and function as efficiently as possible. This presents a tremendous opportunity for your clinic.
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The right equipment can transform your practe, bringing better results to your clients and growing your business. But with so many options for therapeutic devices, how can you choose? Here are three factors to look for when choosing new equipment for your clinic.
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Doctors trusts you with the responsibility of treating their patients. Those doctors are your customers – and if you ask, they may refer more patients to you. But, how do you ask? Here’s a straightforward approach to having that meeting and asking for more referrals.
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Patients as Customers
CategoriesThe customer lens makes the retention problem one of customer satisfaction. More importantly, it puts the onus on the clinic to manage the entire customer experience. In this view, it is not the price of each visit (e.g. the copay), that is the problem, it is the patient's perceived value of each visit. How can you demonstrate the value of treatment?
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When negotiating reimbursement rates and considering treatment plan approval, insurance companies refer to their own statistics as a guide. Bringing your data levels playing field, offering the leverage needed to negotiate for your patient. Outcomes tracking can help you advocate for your patient and show the value of treatment.
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It’s Time to Grow your Clinic
CategoriesIt's imperative that clinic managers ask themselves difficult questions now because of what I have recently observed. If these stories resonate with you, your clinic may be reaching the limit on how hard your staff can work and how many expenses you can cut. The approach of increased productivity and lower expenses as the road to profitability may be coming to an end.
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“We have to keep costs low, get results and keep the referral source happy, but we also have to keep the patient happy,” says Rich. “Using Primus for effort measurement allows us to do both.
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“Unlike all the other testing methods I’ve seen and used in the past, BTE’s objective technology delivers consistent, accurate results.... No other pre-employment testing can offer that. Today’s companies need that, and they are willing to pay for it,” says Susy.